Privacy Policy & Cookies



Data protection notice Oetker Hotel Collection (hereinafter referred to as "we") respects your privacy. That is why we attach great importance to the protection of your personal data, i.e. your name, date of birth, postal address, e-mail address, telephone number, etc.

This Data Protection Notice regulates the collection, processing and use of your personal data, if and to the extent that information is collected during your use of our websites. With regard to the handling of this data, we will proceed with full regard to the legal regulations in force relating to data protection and the following principles.


We will observe the principles of data avoidance and minimization. This means that we will collect, process and use as little personal data as possible.


We will only collect, process and use your personal data if it is necessary to support, implement or terminate a contractual or similar customer relationship.

In any other case, we will only collect, process and use your personal data after obtaining your prior consent. Your personal data will be used exclusively for the purposes and to the degree you have consented. For example, we will only inform you about our products and services after receiving your consent.

You may withdraw your consent at any time. Upon receipt of your cancellation request, your data will be deleted. Any request for deletion of data must be sent to the following email address: [email protected]


While you visit the pages of our websites, personal data may be automatically processed. In general, this data includes the name of your Internet provider, your IP address, the browser you are using, your operating system, the web pages you have visited on our website and the website from which you have accessed our website. In all the cases mentioned above, the processing of this data is carried out automatically, that is, it is impossible to assign and therefore identify any individual person from this data.


A cookie is a small data file that some websites write to your hard drive when you visit them. The only personal information that a cookie can obtain is the information that the user provides himself. A cookie cannot read data from your hard drive or read cookies created by other sites. However, cookies improve the performance of our website in many ways, including providing a secure way for us to verify your identity during your visit and allowing us to personalize and optimize your experience.
This website uses cookies so that we can serve you better. It uses visitor tracking software that uses cookies to track information about how visitors come to the site, the pages they visit, and other actions visitors take on the site. This data is then used to improve the user's experience on the site. All user data collected in this way is anonymous.

If you wish, you can refuse cookies by disabling them in the settings of your Internet browser. You do not need cookies enabled to use our service. Most browsers are configured by default to accept and store cookies. However, you can set your browser to notify you when you receive a cookie, giving you the opportunity to decide whether or not to accept it. For more information, please consult the help documentation of your Internet browser that can be consulted online.


The collection, processing and use of personal data is carried out by us and - insofar as we have not excluded this - also by other companies belonging to Oetker Group (group companies) or by service providers authorised by us. In the latter two cases, we will ensure that group companies and service providers comply with applicable data protection legal regulations and obligations arising from this Data Protection Notice. The sending of products, promotional material, participation in competitions may, for example, result in the use of service providers.

In any other case, no third party will have access to your personal data. We will not sell your data or use it for any other purpose. Your data will only be processed and in particular transmitted to governmental authorities if we are obliged to do so or within the framework of judicial or legal requirements.


We have implemented technical and organizational measures to protect your data against loss, alteration, theft or access by unauthorized third parties.


The collection of personal data relating to persons under the age of 15 is not in our interests. Should we become aware that such data has been transmitted to us without the consent of parents or legal guardians, this data will be deleted immediately. We therefore rely on parents or legal guardians to provide us with the appropriate information.


We will delete your personal data when the associated business purpose ceases to be applicable or when required by applicable data protection legal regulations. For example, we will delete data collected for a competition if you have not consented to your data being collected, processed or used for other purposes. In the case of consents obtained, we will delete your data following the withdrawal of your consent or the interruption of the purposes of your consent. (element 2).

If you so require, we will block your personal data in whole or in part. With regard to this agreement, you must inform us of the degree and duration of the desired blocking. Insofar as this is technically feasible, you can exclude your data here so that it is neither processed nor used for certain purposes.


Our web pages may contain hyperlinks. These are cross-electronic references that provide access to other companies' web pages. On these linked websites, this Data Protection Notice does not apply. Only the data protection regulations for that particular website apply.


We update this Data Protection Notice on a regular basis. Therefore, it may be necessary to adapt this Data Protection Notice to reflect any factual or legal changes to the basic terms. By using our websites, you agree to these adaptations.


We invite you to contact us at any time with any questions relating to the collection, processing or use of your personal data. We will also be happy to provide you with general information on data protection. To do this, please contact us at the following email address: [email protected]